We have increasingly used the services of Futurform over the last few years – they started by providing us with office consumables then progressed to photocopier leasing and digital projectors. It therefore seemed a natural decision to transfer our IT support services to them. The IT Technician they appointed to our school is friendly, knowledgeable and reliable. Futurform are always on hand deal with any day to day queries and to advise on proactive IT solutions.
Being a local company, we have the security that they are never far away if we need supplies or support, and their levels of customer care and service are excellent. I can’t recommend them highly enough.
Lovington C of E Primary School is a very small school, with only 45 children and the equivalent to two full time teachers. As such, we have little staff capacity for leading subjects beyond the core subjects. As such, we have a very enthusiastic HLTA leading ICT. However, despite enthusiasm and a desire to learn, all of us have limited skills and knowledge within ICT. We are most fortunate to be purchasing support from Futurform, which we have now been doing for 6 months. During this time, we have received excellent support with our photocopier and laptops. We have very recently purchased 14 Ipads through them and the customer support has been fantastic from the point of collating quotes, through to delivery and installation, and even after purchase support. Communication with the company has always been prompt, knowledgeable and excellent at all levels. Anna (Senior ICT technician) has the rare ability of being able to communicate what me and my staff need to know in a simplistic yet not patronising way that we understand! We really appreciate this! This has not always been the case with previous ICT technicians from other companies!
The recent new server upgrade and installation has made such a great difference at the school already - it's so good to be able to rely on our IT working and not have to have contingency plans in case it doesn't! A big thank you to you and all of the Futurform staff who worked hard over half term to make sure we were up and running for the start of term. Arran, our new technician is great - very patient and happy to answer our many questions.
We greatly value the support we have from Futurform’s technician, Anna. Her regular visits really help ensure our IT is behaving itself, is protected, and running the latest upgrades. She deals with issues very effectively, and this enables staff here to be confident using that the IT here supports teaching and learning. Futurform have also been really helpful in helping us to update our hardware and have even supported a rolling cycle of renewal. We value their expertise and commitment….. and they are only a phone call when things go wrong!!
We had been pondering how to develop our IT for the past two years. We wanted to put in place an infrastructure that would last several years rather than being a short term solution to increasingly frustrating problems. We contacted various local IT companies who offered project management options as well as ongoing support. We were looking for a project management option that would lead to support. As it turned out, when we approached Futurform, we ended up taking them on as our support and then using them to project manage our developments once they had audited our setup. This turned out to be the ideal solution and within weeks we had formed a strategic plan between us.
Futurform offered advice at all stages but were also willing and flexible enough to run with ideas that we felt would improve our provision. They were happy to go out to other providers to help us find best value products.
Our ongoing IT support has never been better. We have a designated support person who now knows the school and the staff. Issues are dealt with immediately and if they are trickier to resolve, advice is sought and followed up on the next visit. All Futurform personnel involved are hands-on problem solvers. We now have an IT provision:
That meets the needs of the new curriculum;
That is up to date; and
Of which we are rightly proud.
Since upgrading our old mono photocopier to a new Sharp MX2310 colour photocopier from Futurform we have made significant savings. Futurform advised us on the current Wiltshire Council leasing regulations and arranged for the creation of the new lease documents ready to be sent for sign off. The new machine was installed on time and was configured on our network as agreed. We have opted to have PIN numbers for every member of staff with a limit on the number of colour copies and prints available.
We are very happy with the service we have received and would highly recommend Futurform if you are considering changing photocopier provider.
After a long relationship with a national supplier we have recently switched our photocopier contract to Futurform. They were professional, well prepared and confident in the initial fact find meeting.
Futurform provided a very competitive proposal based on our requirements and were able to offer fixed print and copy costs, this was extremely beneficial to our school as it helps us to budget more effectively. The installation and training was carried out in a two stage process and further training was offered. We are very pleased with the new photocopier and look forward to a long relationship with a local independent, family owned supplier. Keep up the good work!
Futurform have been a supply partner to our school for over 10 years, during this time they have provided us with two Olivetti colour photocopiers. Our decision to choose Futurform as our print and copy provider was based on the excellent service, competitive pricing and support offered.
As a busy primary school with only one central printer/photocopier downtime would cause a huge inconvenience, we are pleased to say that Futurform have always reacted immediately to service requests and attend site well within their 4 hours SLA. Futurform provide our school with an excellent impartial advisory and support service over and above their contractual obligation which is very much appreciated.
We would have no hesitation in recommending Futurform.
Futurform have provided an exceptional service to our school, during the last 2 years. Their knowledge and advice has been instrumental in implementing our managed print solution. The introduction of PaperCut MF has allowed us to control our print and copy volumes much more tightly. Staff and students understand their available quotas and the process to request additional prints if required. The embedded software on the Olivetti machines is intuitive and easy for staff to use.
We can relax knowing that Futurform are monitoring all of our devices and PaperCut is doing its job meaning we won’t have massive printing bills.